Help centre
Clear guidance
for every step.
From pre-order checks to launching the game, multiplayer and servers — the essentials in one place.
Before you order
- Make sure you play Minecraft Java Edition (not Bedrock or mobile)
- Check the game version and loader listed on the product
- For custom work, prepare your version, gameplay and references
- Checkout is paid with PayPal in US dollars (USD)
Download & unzip
- Fully extract with 7-Zip or WinRAR; avoid special characters in the path
- Don’t run the game from inside the archive
- Keep the folder structure unchanged
- Whitelist the folder if antivirus flags it
Launcher & Java
- Import the pack with the HMCL or PCL launcher
- 1.12.2 and earlier: Java 8
- 1.17 – 1.20.4: Java 17
- 1.20.5 and later: Java 21 (follow the launcher’s prompt)
Memory & performance
- Allocate 6–8 GB for large modpacks
- Keep the allocation to about half your system memory
- A slow first world load is normal
- On modest PCs, disable shaders or lower render distance
Multiplayer & servers
- LAN: everyone uses the same pack and version
- Remote play: use a server or a connection tool
- For long-term group play, a dedicated server is best
- Need help? Try our turnkey server service
If it crashes
- Keep crash-reports and logs/latest.log
- Note what you did and which mods you added
- Don’t delete mod files at random
- Send us the logs for one-to-one help
Can I place an order now?
Yes. Modpacks and custom services can be ordered online and paid securely with PayPal in US dollars (USD). Modpack download details are emailed after payment; for custom services we contact you within 24 hours to confirm the plan.
Which Minecraft versions do you support?
Mainly Java Edition, covering major versions from 1.8.9 to 26.x on Forge, Fabric and NeoForge. See each product page for details.
Will it run on a modest PC?
Yes. Custom work includes optimisation for your hardware, so lower-spec PCs can still run smoothly.
How long does custom work take?
It depends on scope. Small tweaks usually take a few days; larger modpacks or mod development get a clear timeline at the planning stage.
Can I play with friends?
Yes. We provide LAN guidance and turnkey server setup, and can configure a dedicated server for your modpack.
Which languages do you speak?
English, Chinese and Korean. Project email: contact@mcmod.site
How do I get the files after buying?
Once payment succeeds, the download link and installation notes are emailed to you and shown on your order page (also under “My account” when signed in). A few products are sent by the studio by hand within 24 hours.
How do I pay?
All orders are paid with PayPal in US dollars (USD), using your PayPal balance or a card linked to PayPal. Each product page shows the exact PayPal amount.
Can I get a refund?
Everything we sell is digital, so orders can’t be refunded once placed — please check the game version and system requirements before buying. Every modpack is tested in-game; if it won’t start, crashes or shows errors, contact support and we’ll help you fix it, including by remote session. See the Terms of sale for details.
What if a modpack won’t start or shows errors?
First check that your launcher uses the Java version listed on the product page and has enough memory allocated. If it still fails, email your order number with screenshots or the error log to contact@mcmod.site — we’ll troubleshoot with you one-on-one and fix it by remote session if needed.
How is the quote calculated?
By actual effort: number of mods, quest scope, development difficulty and testing time — itemised so you can see exactly what’s included.
What do you need from me?
Your game version, loader and the gameplay or references you have in mind. Existing modpacks or worlds are welcome too.
Can I change requirements mid-project?
Yes. We agree on a revision scope during planning; anything beyond it is discussed before we adjust.
What if something breaks after delivery?
During the agreed support period we’ll help diagnose and fix issues related to what we delivered.
Tell us about
the world you want.
One sentence is enough to start. We’ll take it from there.